The Academy

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"An excellent approach to strategic training. A must for every business looking to stay ahead of the game in these difficult times. The Academy offers retailers the opportunity to access current trading standards and trends through a very approachable and flexible team. Invaluable resource in these challenging times."

Induction

Welcoming new staff into your business is vital.  They need to understand what is expected of them in their new role. Programmes can be tailored to suit any business.  

Duration ½ day

Customer Service

Customer service training provides employees with the knowledge, skills, and competencies required to enhance the customer experience and deliver first class service.  It is interactive and focuses on getting your staff engaged with the customer.  

Duration ½ day

Level 2 Food Safety

It is a legal requirement that anyone working with food at a Critical Control point( including anyone involved in temperature checks, date checks or who works with Food to Go) must complete food safety training.  We provide CIEH accredited training which helps ensure your staff and business are operating legally.  

Duration 1 day

Level 3 Food Safety  

This course is aimed at anyone who is supervising or managing food safety.  It focuses on food safety management and covers topics such as microbiology, pest control, premises and equipment and the law.  It is also CIEH accredited. 

Duration 4 days

Level 2 Health & Safety

Provides a fundamental level of health & safety knowledge. Ensures due diligence for the stores. Recommended for a store manager  or safety rep.  CIEH accredited.

Duration 1 day

Emergency First Aid

The role of the first aider  including, communicating with a casualty, contents of first aid kits (and avoiding cross infection), recording of incidents and accidents, assessing the situation and circumstances in order to act safely, promptly and effectively in an emergency, administer first aid to certain casualties.

Duration 1 day

Fire Safety

It is now a legal requirement that all premises have competent persons who are able to carry out inspections and deal with an emergency.  This course provides fundamental training in fire safety procedures.

Duration ½ day

Manual Handling

This course provides an understanding of manual handling issues and associated risks. It provides practical instruction in how to handle and move items whilst minimising the risk to your back.

Duration 3 hours

Dealing with Difficult and Aggressive People

This course helps delegates to identify signs of aggression and behaviours to defuse threatening situations, delegates will acquire useful techniques to avoid escalating situations.

Duration ½ day  

Merchandising Masterclasses

Dairy, Produce and Ambient. These are run jointly between our sales and training team.  These are run in store and demonstrate how to maximise your sales with the right merchandising techniques.

Duration ½ day

Management Development

Relevant to employees at a management or supervisory level. Delivery is highly interactive, featuring short practical activities and innovative models and tools that can easily  be transferred to the workplace. Covering areas such as, people management, sales and customer service.  This course can vary in content and length depending on the individual's development needs.