Kyle Doherty

Describe what a typical day at work looks like for you

My typical day starts with compiling the daily sales for our Henderson Retail owned stores. This is a daily task which is completed to monitor how each store is doing on the week and on the year, but is also completed to monitor our performance as a group.

I then proceed to my main task of maintaining the Retail Management system (RMS) again for our company owned estate. This includes maintaining clocking’s, employee details, availability, and rota management. In addition I advise on any queries that our retail store teams may have.

Depending on the week of the month it is I have various other tasks that must be completed, i.e. – clocking report or holiday entitlement report.

Who and what are you responsible for?

I am responsible for the sales reporting and the maintenance of the Retail Management System for the company owned estate of stores.

The users of the RMS system are whom I am responsible for, this includes the correct use of the system and training to ensure users know exactly what/when tasks need completed.

How does your team fit into the Henderson Group? 

Being on the retail team I link in with the stores to ensure quality of customer service and availability within our estate.

I also link in with various other elements of the business as I complete the franchise report (butchery, Subway and Streat).

What are the best bits about your job?

The best bit of my job is the sense of achievement I get when I have made a difference to someone’s work life. Whether it be training someone to be efficient within my own system, sharing my experience of being management in a store team to relate to what someone is going through and just being a general helping hand when someone needs me.

Best bits about your company (Henderson Retail)?

As I work in the retail sector and have done for 12 or so years (10 with Henderson’s alone), I would say the benefits are –

• Fair pay and fair hours of work
• Discount Card for employees
• Vouchers at Christmas
• Fair and equal rights in employment
• Family owned feel is welcoming
• BHSF Health plan

Best thing about your team?

As part of the retail operations team, you get to see everything that’s happening within our estate which enables us to provide the best shopping experience for our customers.

The team are all different in personality, providing a great atmosphere to work and learn in. The knowledge base of the retail ops in particular is fascinating and I have learned so much about how we work from each and every one.

What attracted you to Henderson Group?

I first joined the group as a part-time customer advisor when I was a teenager in education. From then I went to full time customer advisor which I then progressed to senior customer advisor. I then progressed further becoming management a few weeks later. I made the jump from store life to my current role in March 2015 and have been here ever since, expanding my learning of the business.

So I guess you could say the progression routes that our company has was my draw to work for a successful, family business.

When not working, what can you be found doing?

When I am not working, I have a very active social life.

• I play and watch a lot of football
• Enjoy playing golf
• Avid Xbox gamer
• Going out doing activities with friends and family
• Exploring the country (mostly Game of Thrones locations being one of those fanboys)